Frequently Asked Questions


Where do you ship?

How much is shipping? (it's free!)

Can I expedite my order?

How long will it take to get my package?

Why did I only receive part of my order?

Returns and Exchanges

What is your return policy?

How do I exchange my purchase?

Size and Fit

I'm unsure about a size or fit. How do I choose appropriately?

Should I expect any shrinkage?

Do you accept custom orders?

Bulk Orders

What qualifies as a bulk order?

Who do you offer bulk discounts to?

Do you offer discounts? How big of a discount can I expect on my order?

How do I get a quote?

How do I place a bulk order?

Do you have brochures that I can share within my hospital or clinic?

Do you fulfill international bulk orders?

Do you offer samples?

Do you offer embroidery/screen printing/other customization services on your products?

Can I bulk order items that are out of stock?

Can I return all or part of my bulk order?

What shipping options do you offer for bulk orders and how long do they take to arrive?

What forms of payment do you accept on bulk orders?

Do you charge sales tax on bulk orders?